info@jetknit.com

FAQs

To shop at jetlycot.com do I have to register? If yes, why?

Yes, you need to register at jetlycot.com so that we can improve your shopping experience every time you visit us.

 

How do I register on jetlycot.com?

You can register by clicking on this Registration Link . Once registered, you can enjoy regular updates and services from jetlycot.com.

 

Do I need to give my email ID and mobile number for registration?

Yes. This is so that we can have your purchase/s delivered to you at your doorstep.

 

Is my personal information secure with jetlycot.comm?

Your personal information is absolutely safe with us. Please refer to our Privacy Policy for more information..

 

Do I need to pay for registration on the site?

Nope. You pay only for your purchases

 

For how long is my registration valid?

There is no expiration date after you register with us. You can shop with us anytime you want!

 

I forgot my password! What do I do?

  • Simply generate a new password by clicking on Forgot Password option on the sign in/log in page.
  • An email with a link to generate a new password will be sent to your registered email Id.

How do I update My Account information?

Log in to jetlycot.com >  click on My Account > update information under Account Information

 

How do I unsubscribe from your services?

Login in to jetlycot.com >  click on My Account > click “Newsletter Subscription > Uncheck General Subscription and save

 

I am based out of India and I want to place an order with a delivery address in India. Is it possible?

Yes this is possible! So long as the pin code you have selected within India is serviceable by our courier partners.

 

How do I find out my size?

We have provided a size chart for every category which can be used before making a purchase. We design garments which are true to body size. You can refer the following size chart for finding your best fit:

 

Top Wear


Size chart for ALL Mens Vest


Sizes7080859095100
 XSSMLXLXXL
Width(inches) 14 15 16 17 18 19
Length(inches) 24.5 27 28 29.5 30.5 31.5
Arm hole(inches) 7.5 8 8.5 9 9.5 9.5

 

HALF SLEEVE T SHIRT MEASURMENT (all in inches)


 SMLXLXXL
LENGTH HPS 25.5 26.5 27.5 28.5 29.5
WIDTH 18 19 20 21 22
SLEEVE LENGTH 8 8 8.5 9 9
ARM HOLE STRAIGHT 8 9 9 10 10
SLEEVE HOLE 6 6.5 6.5 7 7.5

 

Bottom Wear


Size chart for ALL Mens Trunks Long


Sizes (cm)80859095100
 SMLXLXXL
Thigh (inches) 8 8.25 8.75 9 9.5
Fly (inches) 10.5 11 11.5 12.5 12.5
Elastic (inches) 10.5 11 11.5 12.5 12.5
Length (inches) 12.75 13.5 14.25 15 15.75

LOWER MEASURMENT all in inches


 SMLXLXXL
LENGTH OUTSEAM 40 41 42 43 44
FRONT RISE STREIGH 11 12 12 13 13
BACK RISE STREIGH 13 14 14 15 15
WAIST RELAXED 13 14 14 15 15
LEG OPEN 7 8 8 9 7.5
THIGH @ CROTCH 11 12 12 13 13
ELASTIC 40 mm          

Can I change the shipping address of the order?

Once the order is placed you cannot change the shipping address. For new orders you can update shipping address by:

Log in to jetlycot.com > click on “My Account” > Click on Address Book > click on Change Billing Address/ Change Shipping Address > update the address by clicking on “change address” button.

 

I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?

You might be experiencing a slight delay in the updating of your order details to the ‘My Account' section because sometimes our systems are flooded with new orders. Please be patient and your order details will be updated shortly. If not, email our Customer Care representatives at care@jetlycot.com.

 

How do I add more products to my order?

Unfortunately you can't do this. Instead you can always place another order which we will gladly deliver to your doorstep.

 

How do I modify my existing order?

We are happy to help you in case you want to change the size or color of your products. Contact our customer care team for any assistance on the same.

 

How can I use a voucher in the ‘My Account’ section to place an order?

Add a product/s to your cart > go on shopping cart page > enter voucher code in “Coupon Code” section > Click on Apply.

 

Why do I need to place a pre-paid order for a bill amount under INR 500?

For all orders below Rs.500 we request you to pay online. We do not have cash on delivery on orders below INR 500.

 

Is there a limit to the quantity that I can order?

No! There are no restrictions to the quantity (number of products) you can order from us online

 

How do I apply the refund voucher provided to me?

Add a product/s to your cart > go on shopping cart page > enter voucher code in “Coupon Code” section > Click on Apply.

 

I placed my order. What happens now?

You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step.

You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider (courier service).

 

Why do I sometimes see price variations on the same product? What is the jetlycot.com pricing policy?

There are a number of factors that determine a product's price. Prices and discounts are predetermined for certain products in accordance with jetlycot.com brand guidelines. We keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time.

We regularly launch End of Season Sales and promotional campaigns for you, our customers where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or be changed again.

jetlycot.com reserves the rights to change prices at its sole discretion.

 

What payment methods are accepted by jetlycot.com?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of Net Banking and Cash on Delivery (COD) for our customers.>

 

Why is tax being charged?

Tax is levied on the sale of any commodity, which here represents Value Added Tax (VAT) or Central Sales Tax (CST). This tax is collected and deposited by jetlycot.com, to the relevant government authorities

 

Is it safe to shop online using my debit/credit card?

When you shop online from us, be assured that you have nothing to worry about. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential, always. We also do not keep your details on file. This is why we ask you for your card details every time you make a purchase from us.

 

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect such a thing, please report this to your bank immediately.

 

What happens if my money is deducted from my Debit Care/Credit Card/Net Banking for an unsuccessful order?

If the money is deducted on a failed transaction, it will be returned to your bank account within 7 business days. The time taken might vary from bank to bank and unfortunately we won't be able to expedite this. Please contact your bank for further updates.

If the transaction is successful and the money has been credited to our account we will initiate a refund within 3 days of your request.

 

What happens if the product/s added to my cart go out of stock?

If a product/s goes out of stock while adding or after you have added it to your cart, you will be updated immediately. You will not be able to place an order for out of stock product/s

 

Can I cancel an order?

Yes, you may cancel an order within 24 hours of placing the order. Login in to jetlycot.com > click on “My Account” > select the order which you wish to cancel by clicking on “cancel order” button.

 

Can I cancel my exchange order?

Once your exchange order has been confirmed, simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you further.

 

Why was my order cancelled by jetlycot.com?

We are sorry that this happened and we assure you that this happens rarely. It is mostly likely because the product failed to meet our quality inspections during dispatch.

 

Can I cancel a partial order?

Yes, you may cancel a partial order within 24 hours from the time of placing the order. To cancel a partial order kindly contact our customer care team at helpdesk@jetknit.com for further assistance.

 

Do you deliver out of India?

No. We deliver currently only within India.

 

What happens if I am not available at the time of delivery of my package?

  • For all Online Orders our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.
  • In case of Cash on Delivery Order, the Delivery Service provider usually calls before making a delivery attempt. If the customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that the product is returned to our warehouse.

 

Can I book an order for delivery to more than one address?

Each order is shipped only to a single address. If you want to ship products to different addresses, you can do so by placing multiple orders.

 

What are the shipping charges and/or are there any additional charges?

We do not charge you with shipping or other charges.

 

How can I track my order?

You can track your order status in the “My Account” section. Once it has been dispatched, the shipment details will be updated to your account on our site, here you can track it on the respective courier’s website.

 

What is the estimated delivery time for an order?

Depending upon your location, delivery may take from 3 to 7 working days after the order has been dispatched from our warehouse..

 

What is the validity of a promotional voucher?

A promotional voucher if for a limited-time the validity will be specified accordingly.

 

Can I use a promotional voucher on all items?

It is not applicable on the purchase of sale items and cannot be combined with other promotions/offers.

 

What are the terms and condition of a promotional voucher?

Terms and conditions of a promotional voucher will vary with promotions/offers and will be specified during the promotion campaign.

 

Where do I apply the promotional voucher code?

Add a product/s to your cart > go on shopping cart page > enter voucher code in “Coupon Code” section > Click on Apply.

 

Can I combine two vouchers?

Sorry we do not permit two promotions/offers to be combined

How do I exchange a product/s online on jetlycot.com?

Below are the steps to follow for online exchange of a product/s on our site:

  • Log in to the 'My Account' section on jetlycot.com
  • Select the product the product/s you wish to exchange
  • Fill in the required information in the exchange form

 

When will the product/s I exchanged be shipped to me?

Your exchanged product/s will be shipped to you within 24 hours after the returned product/s has passed quality checks and inspection.

 

What categories fall under non-returnable categories?

Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery.

 

What do I do if I receive a damaged order?

We regret the occurrence of such an event. But if you receive a damaged/defective product, please notify us within 24 hours of receipt. You might be requested by our team to send a picture of the product at care@jetlycot.com.

 

What do I do if I receive a product which is different from the one I ordered?

This happens rarely but we regret the inconvenience to you. In any case please do inform us within 24 hours of receiving the product. You might be requested by our team to send a picture of the product at care@jetlycot.com.

 

When do I have to self-ship?

In case your pin code is not serviced by any of our courier partners, you will have to self-ship the product/s directly to us.

 

Will I receive a voucher/s in case of self-shipped product/s?

In case of self-shipped returns, you will be reimbursed with a Rs.100 voucher which can be redeemed at any of your future purchase from our website. This is on the condition that the product/s you return pass inspection and quality checks at our warehouse.

 

To which address do I self-ship my products to?

Shipping Address for self-ship product/s:

     Jet Knitwears Ltd..
     119/410 B-1, Darshan Purwa,
     Kanpur (U. P.) INDIA.
     Phone No. :- +91-512-2217553

 

I had initiated a return request but the reverse pick-up is yet to happen. What do I do in this case?

Usually it takes 3 - 4 working days for a reverse pick but in case no courier partner has contacted you yet please email us at care@jetlycot.com.

 

I ordered more than one of the same product. How do I do a partial return?

Please email us at care@jetlycot.com. A member of our team will have you sorted.

 

What are the refund options available to me?

You can choose to get your refund in the following ways:

  • Cash refund via bank transfer into your account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your jetlycot.coms.com account, which can be redeemed against a future purchase. You can check for issued Coupon Codes under the ‘Coupons’ section, by clicking on ‘My Account’ at jetlycot.com

 

How do I get my balance refund-voucher amount?

Please call us on and a member of our team will have you sorted.

 

How do I connect with jetlycot.com?

Please contact email us at helpdesk@jetknit.com . We are always happy to hear from you.

 

What are the working hours of jetlycot.com Customer Care?

We work 10 am to 7 pm Monday to Saturday.

 

I want to buy wholesale from jetlycot.com. Whom do I get in touch with?

Send us an email at helpdesk@jetknit.com or click here and we can help you from there.

 

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